CANCELLATION AND REFUND POLICY

Conscious Living

We value your business and ask that you respect our business scheduling policies.  We appreciate and understand that circumstances arise where clients may need to change or cancel their appointments.  Please let us know if you need to cancel or reschedule your appointment.

CANCELLATION POLICY

Notice Period

For single sessions, if you provide notice of cancellation of at least 2 days before your scheduled appointment, you will be eligible for a refund of the session fee, minus a cancellation fee of 10%.

Cancellations made 1 day of the scheduled appointment will not be eligible for a refund of the session fee.

Membership purchases are final and non-refundable. It is up to the client to cancel a membership before their renewal date.

Cancellation Fee

The cancellation fee covers administrative costs, pre-allocated practitioner time, and lost opportunity to accommodate other clients. The cancellation fee will be deducted from the session fee refund, if applicable.

Exceptions

In case of emergencies, illness, or other unforeseen circumstances, exceptions to the cancellation policy may be considered. Clients are encouraged to communicate any exceptional circumstances directly with us for review and possible resolution.  Please contact us by email at katerina@consciousliving.com.au

Cancellation Process

To cancel your appointment, please do so via the link provided in your appointment confirmation as soon as possible. Cancellations will be considered valid only upon receipt of confirmation from us.

REFUND POLICY

Grounds for Refunds

If you cancel your appointment within the eligible period and are entitled to a refund, we will process the refund within 7 business days.

Refunds will be issued using the original payment method unless otherwise agreed upon.

Refunds may be offered based on the following conditions:

• If a cancellation is made within the designated notice period, a full or partial refund may be granted.
• If a cancellation is made outside the designated notice period, no refund will be provided.
• Refunds may be subject to administrative fees or non-refundable deposit deductions.
• If we cancel a session, a full refund will be provided.

RESCHEDULING

Notice Period

Clients may be allowed to reschedule their appointments within a certain timeframe without incurring additional fees. The rescheduled appointment must be within 2 days from the original session date. Rescheduling requests made outside the specified timeframe may be subject to the cancellation policy.

Exceptions

In case of emergencies, illness, or other unforeseen circumstances, exceptions to the rescheduling policy may be considered. Clients are encouraged to communicate any exceptional circumstances directly with us for review and possible resolution.

COMMUNICATION

Acknowledgement

Clients are responsible for reviewing and acknowledging the cancellation and refund policy before booking a session.

Fair and Reasonable

We believe that the 2 day notice period provides a fair and reasonable opportunity for us to fill the cancelled appointment slot.

By enforcing this cancellation and refund policy, we aim to ensure fairness to both our clients and our practitioners.

We understand that emergencies and exceptional circumstances may occur, and we will assess such cases on an individual basis.

Policy Updates

We reserve the right to modify or update this cancellation and refund policy at any time without prior notice.

It is your responsibility to review this policy periodically. Continued use of our services after any modifications constitutes acceptance of the updated policy.